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  • What sound fonts are on each electronics option?
    Xeno3-base lit electronics feature the 16 sound fonts below: Darth Sidious, Leia, Kylo Ren, Mandalorian Darksaber, General Kenobi, Cal Kestis, Darth Vader, Count Dooku, Rey Skywalker, plus 7 additional random sound fonts made by Greyscalefonts.com that are periodically changed throughout each year to feature other sound fonts made by Greyscalefonts.com. Xeno3-pixel electronics feature the 30+ sound fonts below: Darth Sidious, Leia, Kylo Ren, Mandalorian Darksaber, General Kenobi, Cal Kestis, Darth Vader, Count Dooku, Rey Skywalker, plus 25 additional random sound fonts made by Greyscalefonts.com that are periodically changed throughout each year to feature other sound fonts made by Greyscalefonts.com. The sound fonts are typically changed throughout the year to feature other sound fonts. The 9 sound fonts are the typical fonts available on all RGBX or Xeno3-base lit electronics, as well as Xeno3-pixel. Xeno3 electronics will allow a customer to add a SD card to the electronics, so they can add up to 100 sound fonts and is Bluetooth compatible with the Xeno Configurator App (iOS and Android).
  • What is RGBX? What blade colors are available on the blades?
    RGB stands for Red, Green, Blue. Both RGBX and Xenopixel offer color-changing blades ranging from red, green, blue, white and all colors in between. The X in RGBX means Eco-Swing, which is the smooth hum sound the saber makes when you wield your saber. Earlier models did not include Eco-Swing were referred to as RGB, so we added an X to differentiate the two.
  • What are the main differences between RGBX and Xenopixel?
    RGBX - 9 sound fonts - Does not offer the slide-up light when turning on the blade (like in the films/series) - Better option for heavy dueling - 6-8 hours to charge for 2 hours of continuous play time Xenopixel (LED-strip pixel blade, upgraded kit and features) - Xenopixel electronic kits have 30+ sound fonts - Xenopixel blades are electronic and have LEDs (pixels) lined inside the blade. - Xenopixels are recommended for light dueling. Though the blade is 3mm thick (a heavy-dueling blade), Xenopixel blades are more sensitive to dueling because of the LEDs in the blades. - Xenopixel blades allow for the light to start from the base of the blade and glide its way to the top of the blade rapidly when the blade is turned on, and reverse when it's turned off (tip to base). - Sound still occurs if blade is not connected, but no light displays. However, Xenopixel Blade Plugs are available to purchase for displaying the blade light without a long blade. - Includes upgraded features like Gesture Controls and upgradable firmware - Xenopixel take 8-10 hours to charge for 1 hour of continuous play time
  • Are there any sabers that are not duel-worthy?
    Yes! Some lightsabers are recommended to be used for tricks, cosplay or display only; including the kyber crystal saber, thin-necks, and any others we may deem not duel-worthy as noted in the product description.
  • Why is Xenopixel not recommended on some hilts?
    Xenopixel blades require 1" of emitter space in order for the pixel blade to properly connect to the electronics. Xenopixel electronic kits take up .5" (half inch) of emitter space in order for the pixel blade to properly connect to the electronics, which takes away needed room for the blade to attach itself to the hilt. If the hilt depth is only 1", Xenopixel is not a preferred electronic kit to choose, unless you are using the model for display or cosplay purposes, as there is not enough support (less than an inch) for the blade to attach. If you choose to purchase a Xenopixel anyway, dueling is NOT recommended.
  • How do I use (change color, sound, etc.) my RGBX Lightsaber?"
    Please reference the chart below:
  • How should I charge my lightsaber?
    It's best to charge your lightsaber using the power cord included with your purchase, and only plugged in to a surge-protected power strip or slow-powering electronic device; rather than using a fast-charging cell phone charger plugged directly into a wall outlet. The lithium-ion batteries are designed to SLOWLY charge. We repeat do NOT plug your charger directly in to the wall! Plugging your saber in to the wall will overcharge the electronic kit and may render the battery or electronics unusable. Charging Time: RGBX: 4-6 hours Xenopixel: 8 -10 hours
  • How long does it take to ship my order?
    Once payment is received, we package your order to ship typically the next business day. We ship Monday thru Saturday via USPS (excluding holidays).
  • What if the parts I want are out of stock?
    Make sure to sign up for an account on are website and click the Notify Me button to notify you when that part is back in-stock. If there is a particular product or style you are looking for, contact us at sabersyndicate@outlook.com and we can make sure to work with you to get you exactly what you are looking for, or point you in the correct direction to purchase it elsewhere.
  • Help! My lightsaber is having issues! What do I do?
    First, make sure the saber is charged. See our Troubleshooting section for the most common troubleshooting steps, or feel free to contact us!
  • My order hasn't arrived or arrived damaged, what do I do?"
    We gladly pay for shipping insurance to guarantee your order is delivered in a trackable and acceptable order. If there is any issue with delivery (lost or missing), NWSS will file a claim based on the USPS or UPS claim date guidelines. Once located or resolved by the carrier, NWSS will ship a replacement order (of equal or lesser value) by the next business day. If there is damage to the package upon receipt of the package, BEFORE opening the package, please take a picture of the damaged packaging. Then check to see if the shipping damage caused damage to the product(s). If damage was caused to the product due to handling during shipment, record a video of the damaged product (proving it unusable), and send us an email attaching the picture of the condition of the packaging, and the video of the damaged product, as soon as possible. If deemed appropriate, NWSS will file a claim with the shipping carrier and process a return and replacement for the product(s). See Warranty Shipping Info for more information.
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